Privacy Policy
Picnic Clothing and hobbs shoes are the trading name of Cherating Pty Ltd ABN 11 009 108 696.
Privacy Commitment
Cherating Pty Ltd recognise the trust you place in us to maintain the integrity of your information. Everything we do in serving you is done with this in mind. Our staff are employed on the basis that they will protect information about you. Your rights to privacy are also protected by the Australian Privacy Principles outlined in the Privacy Act 1988 (Cth). These privacy laws place strict requirements on us to treat certain information collected as confidential, to store your information securely and to allow you easy access to check and correct your information.
Scope of Policy
Our Privacy Policy applies to the personal information we collect, store, maintain and use about you as our customers, visitors to our website, social media pages and other digital services (“Online Services”), or stores and members of the public. Our Privacy Policy applies to both PICNIC Clothing and hobbs shoes
Consent
By using our services you agree to this policy and consent to the collection and use of information by us in accordance with this Privacy Policy. We reserve the right to update, remove or alter this policy from time to time without notice. Any changes made will always be available here on the website for your reference.
Personal Information Collected
We will collect information from you in the normal course of serving you and may include;
Signing up to our VIP loyalty programme
- Layby purchases
- Processing online porchases and payments
- Registering for online newsletters
- Registering for wishlists or product holds
- Processing payments
- Ordering repairs
- Accepting gift voucher payments
- Applying for giveaways
- Processing refunds
We also make use of “cookies” on our websites which may collect and store personal information. A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a page from our servers.
We use cookies to gain statistics on which areas of our sites attract traffic. We also use cookies to improve your experience of our websites. For example, cookies allow us to recognise whether or not you are returning to our websites. In addition, we make use of third parties who use cookies to serve ads based on past visits to our website. This may allow us to alert you to products or offers which we think you might be interested in viewing.
Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you will need to adjust the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer. Please note that some of our Online Services will not function if your browser does not accept cookies. By using our Online Services, you consent to the use of cookies.
When you click on links and banners on our sites that take you to third-party websites, you will be subject to that third-party's privacy policies. While we support the protection of privacy on the internet, we cannot be held responsible for the actions of any third-party websites.
We use Google Analytics Advertising Features to promote our services. Google and other third parties collect data about traffic to this site via advertising cookies and identifiers. This enables us to display ads on other sites that are relevant to you, based on your previous visits to this site. If you would like to prevent your data from being used by Google Analytics, please click here: https://tools.google.com/dlpage/gaoptout/
When you register as a user on our website we will also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe from this at any time by using the unsubscribe function. Please be aware this unsubscribe function may affect your ability to receive loyalty rewards.
What do we collect?
- your name and contact details, such as your physical address, email address and phone number
- birth date
- purchase history
- the name and domain from which you access the internet
- the date and time you access our sites or emails
- the internet address of the website you linked directly to our sites
- information about shopping preferences and wishlists
Why do we collect this information?
We use the information to tailor our service to you, to plan product development and so that we can notify you of products and special offers that may be of interest to you.
Third Party Access
We will only use personal information for the reason it was collected. We will not pass on/sell/swap any of your personal details to any individual or third parties that is not involved in serving you as our customer.
We may disclose information we hold to our staff and other associated entities for business purposes, the purpose of operating a loyalty program and marketing or remarketing purposes through our websites, social media channels or other marketing mediums.
Sometimes we use third party platforms and services to process sales, store and analyse data and information, provide web support, send marketing messages, deliver products or information or to otherwise achieve the purpose for which the information was collected. These services are hosted and managed by organisations other than ourselves, and some of these services are hosted overseas. We use products and services maintained in Australia, New Zealand, USA and Japan and the European Union.
Your personal information may be stored in overseas (e.g. in data storage and cloud computing facilities operated by us (or by third parties on our behalf).We will take reasonable steps to ensure recipients of this information do not breach Australian or New Zealand Privacy laws in relation to the personal information we disclose.
Where applicable information is shared with these third parties, we will take all reasonable steps to ensure that third parties observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided. We will also disclose information to a law enforcement agency if we are requested to do so by that agency in relation to suspected unlawful activity.
Access
Your personal details can be accessed at any time by contacting us.
We will try to ensure that all information we collect, use or disclose about you in accordance with this Privacy Policy is accurate, complete and up-to-date. We expect that you will promptly notify us of any changes to your personal information
Security
We ensure that all information will be safely and securely stored. When purchasing from us your financial details are passed through a secure server using the latest 128-bit SSL encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break and is the industry standard.
Your credit card details are only processed by our merchant bank and only the last 4 digits of your credit card number and expiry date are visible to hobbs employees. To be sure that the details you are submitting are protected, please look for a padlock symbol in the address bar (as displayed below) or the lower right hand side of your browser when going through our online checkout.
Please also ensure that when processing through our checkout that the address starts with https://
If you have any questions regarding our privacy policy, please contact us at:
PO Box 1564
Subiaco WA 6904
Ph – 08 9388 3771
Fax – 08 9388 1098
enquiries@picnic.net.au
