SHIPPING

SHIPPING DELAY NOTICE: Most parcels are arriving on time, but delays may be experienced leading into the Christmas period. Unexpected congestion in our network means your items may take a little longer to arrive.

Extreme weather and flooding have caused significant damage and closure of rail lines and major roads. This is continuing to disrupt and impact transport infrastructure and supply chains to and from Western Australia. We appreciate your patience and understanding, as Aus Post work through these disruptions.

 

DISPATCH

We want you to enjoy your HOBBS Shoes purchases as fast as possible! Generally speaking orders will be dispatched within two (2) business days.
Orders placed on a Saturday, Sunday or Public Holiday will be processed within 24 hours of the next business day. Please allow an additional 2-3 business day for dispatch during busy sale periods.

 

TRACKING

All HOBBS Shoes purchases are tracked. As soon as your parcel has been dispatched, you will receive a tracking notification via email. You can track your order by entering the tracking number provided at this site Australia Post Tracking Website. In the event that no one is able to sign for your parcel, the courier will leave a card for you to make a collection from the nearest Post Office.

 

CLICK AND COLLECT

We offer a Click & Collect service which allows you to order online and pick up your purchase from any of our stores.

We will email or call you to let you know as soon as your order is ready for collection. Please wait to receive this email or call before visiting our stores to avoid disappointment.

Collection times are only available between store operation hours, please see stores hours here. Please ensure that you bring a form of ID when collecting your order.

If you can no longer pick up your order and would like for your items to be shipped, you will need to contact onlinestore@picnic.net.au for processing. Orders under $100 will incur extra postage fees.

 

STILL HAVE A QUESTION ABOUT DELIVERY OR CLICK & COLLECT?

Email us at onlinestore@picnic.net.au or call (08) 6460 4454
Customer Care is available from Monday - Friday, 9am - 5pm AWST