Frequently Asked Questions (FAQs)

Have a question ?  Here are some of our frequently asked questions. 

If you can't find what you are looking for please contact us at onlinestore@picnic.net.au  or contact us at your nearest store

What is Afterpay?
Afterpay offers a convenient ‘buy now, pay later’ payment method for shoppers, allowing a purchase to be paid for in 4 equal instalments, due every fortnight, interest free.  To see how Afterpay works  please consult their website

Do you charge a fee for using Afterpay ?
No we do not.

Does Afterpay charge interest ?
Afterpay does not charge customers interest, and the only fees applied are late fees if their scheduled payments are not paid on time.

If i am eligible for a refund  how do refunds work with Afterpay ?
The goods must be returned to the store of purchase. Our normal refund policy applies.

If you have any queries relating to Afterpay please contact their customer service on 1300 100 729

Download the Afterpay app to make checkout even easier 

IOS APP  |  ANDROID APP

I have received a voucher can I use this to order online?
At this stage you cannot redeem milestone vouchers online.  If you would like anymore details on this you can contact us on onlinestore@picnic.net.au and we will do our best to assist.

Do my online purchases go towards my VIP balance?
Yes.  This is calculated on each transaction.  To do this we need the email you have used to register for the online store as the VIP email we have on our system against your VIP code. If you are unsure about your VIP member status or are having difficulty logging into your VIP then please contact onlinestore@picnic.net.au.

How do I sign up to be a VIP?
You can sign up online or in store.  Please note we will need to collect personal details such as first name, surname, phone, postcode and email address.   A link to sign up is on the bottom of this page. To receive your milestone vouchers and communication from us about your VIP membership you will be required to maintain an active email address with us and not be unsubscribed.

How do I update my VIP account details?
You can update your address details by clicking on the person symbol at the top right hand corner of the website. Your email need sto be updated by contacting us at onlinstore@picnic.net.au.

How do I unsubscribe from your mailing list?
You can unsubscribe from our mailing list at any time by using the unsubscribe function which is located at the bottom of all email contact made by us.   Please be aware by unsubscribing we will not be able to contact you for your  loyalty reward vouchers and other special discounts.

Please contact us on onlinestore@picnic.net.au  or with your query and we will come back to you as soon as we can. Please note that as we are based in Perth we operate under Western Standard trading hours.

Do you deliver to Post Office Boxes?
Yes we use Australia Post for all deliveries so we can deliver to any postal address recognised by Australia post, nationally or internationally.

Can I track my order?
Yes a tracking number will be provided by email when your order is dispatched.  You can track the goods using this tracking number on the Australia Post website.

What if I am not at home when my order gets delivered?
A card will be left by Australia Post and your goods will be returned to your nearest Postal collection centre for collection at your convenience.  This way we can ensure your goods are safe.